At Ausculta Cor, operated by Winter Shand Ltd (United Kingdom, Companies House No. 17339504) with BPO service delivery by Winter Shand Inc. in Makati under intercompany service agreement, we operate a professional Business Process Outsourcing (BPO) platform delivering conversational support, active listening, and English conversation practice through trained BPO agents under company supervision and a documented Code of Conduct. To protect the legal rights, privacy, and safety of our clients, agents, and the company, all users must strictly adhere to the following policies:
Ausculta Cor provides conversational support, active listening, and English conversation practice, delivered by trained BPO agents employed by Winter Shand Inc. Our agents are not licensed psychiatrists, psychologists, therapists, counselors, or medical professionals, and the platform is not a medical, therapeutic, counseling, or diagnostic service. Sessions are intended solely for non-clinical conversational support and do not constitute medical advice, diagnosis, or treatment of any kind. Users are strongly advised not to disregard, substitute, or delay seeking professional medical or mental-health care based on any interaction with our agents or platform. For any medical or psychological concerns, please consult a qualified licensed professional in your jurisdiction.
This platform is not designed or equipped to manage medical emergencies or crisis situations. If you are currently experiencing a mental health crisis, having thoughts of suicide, or considering harm to yourself or others, you should not use this service. Please seek immediate assistance by contacting your local emergency services (such as 911) or reaching out to a qualified suicide prevention hotline or crisis support service in your area.
Access to and use of this platform is restricted to individuals who are at least eighteen (18) years of age. By registering for or using the services, you confirm and represent that you meet this minimum age requirement.
Any form of abuse, harassment, threats, or inappropriate sexual remarks directed toward our agents is strictly prohibited. We maintain a zero-tolerance policy toward misconduct and will take immediate action in response to any violations. We reserve the right to terminate any session at our discretion and to permanently restrict access for users who breach these professional boundaries, without prior notice or refund.
Our commitment to you: your registration information is kept strictly confidential. We never sell your personal data. We share it only with the service providers needed to operate the platform — such as our payment processor, video infrastructure, and hosting providers — each bound by confidentiality and data-processing agreements, or where required by valid legal process, as described in our Privacy Policy. Agents never see your billing information or contact details — only your chosen display name.
To protect the privacy of all parties and maintain the security and integrity of our services, customers are prohibited from making unauthorized audio recordings, video recordings, screen recordings, screenshots, reproductions, retransmissions, publications, or disclosures of communications, calls, meetings, chats, or interactions conducted through this website, platform, or any Company communication channels.
Any Company-authorized recording of communications shall be undertaken solely for legitimate business purposes, including quality assurance, training, compliance, customer support, dispute resolution, security, and service improvement, subject to applicable Philippine laws and regulations.
Customers shall not reproduce, distribute, publish, exploit, or disclose any confidential, proprietary, personal, or business information obtained through their interaction with the Company without prior written consent.
Any unauthorized recording, use, disclosure, or dissemination may result in suspension or termination of access to Company services and may subject the responsible party to appropriate legal remedies under applicable Philippine laws, including civil, administrative, and/or criminal actions where warranted.
By accessing this website and continuing to communicate with the Company, you acknowledge and agree to comply with this Notice and the Company's Terms of Use and Privacy Policy.
For your safety and the safety of our team, you must not share or request any personal contact information during sessions, including home addresses, phone numbers, email addresses, or social media accounts. All communication is required to remain within the Ausculta Cor platform. Additionally, you should never disclose sensitive information such as financial details, account passwords, or government-issued identification to agents.
By using this service, you agree to indemnify and hold harmless Winter Shand Ltd and Winter Shand Inc., as well as their respective agents and employees, from any claims, damages, or liabilities arising out of your use of the platform. You further acknowledge and accept that you are solely responsible for your actions and decisions made in connection with or following any interactions on Ausculta Cor.